Field Service Technician

Job Description

Job Description

Description :

• Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer / applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
• Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
• Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
• Supports systems integration with customers, manufacture / suppliers and other service personnel involving complex machine problems and / or turn-key systems
• Performs complex re-builds and re-manufacturing and participates in application engineering activities
• Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
• Work in unison with Field Service Manager to maximize service call priorities based on service call activity.
• Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
• May provide direction for less experienced team members
• Provide subject matter expertise of Greenbridge packaging systems and related equipment
• Performs product demonstrations and training as needed
• Other related duties and responsibilities as required or assigned by management

Requirements :

• 5 + year performing repairs and maintenance on packaging equipment or related machinery
• Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
• High School Diploma or equivalent education required, mechanical electrical trade school and / or 2 year technical degree strongly preferred
• Must have a valid driver's license and good driving history
• Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
• Able to use a multi meter in a troubleshooting application
• Strong understanding of automatic machines and mastery of semi-automatic machines
• Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
• Has a strong understanding of electrical and pneumatic controls and valves
• Must have strong mechanical and electrical background
• Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
• Can work independently with minimum supervision
• Must have passion to deliver outstanding customer service
• Excellent verbal and written communication skills
• Has a basic understanding of electrical and pneumatic controls and valves
• Must have mechanical aptitude
• Outlook, Excel, Word, and other applications as required
• Programming software experience preferred- Allen Bradley and / or Siemens

Working conditions / Physical Requirements :

• Must lift and handle parts up to 75 pounds
• Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
• Must work in a variety of settings, including fast-paced industrial and production environments
• Some overnight travel required, including long distance driving and air travel
13 days ago