Services Assistant

Essential Duties and Responsibilities :

Main Lobby Duties :

Provide campus and off-campus community with efficient and courteous front desk information and services, assist in maintaining an orderly lobby, front desk, upstairs desk and office area;

order, check and monitor the display of flyers, brochures and posters.

• Provide general front desk duties to include answering the phone, handling walk-in inquiries, and taking messages.
• Perform cashier duties to include the counting and recording of moneys received, expended, and recorded in register. Record and verify sales, logs, credit card funds and balance sheets.
• Open and close desk. Duties include securing cabinets, telephones, and credit card terminals.
• Oversee the preparation of the daily balance sheet.
• Responsible for the security of the department safe, keys and tickets.
• Assists in training of new hires
• Operate and maintain the wireless printer.
• Maintain the supply inventory for the information desk and upstairs desk.
• Update and maintain department voicemails.
• Verify and record lost and found items in log sheets; notify University Police pick-up of items as needed.
• Check-out / in equipment to actively enrolled students
• Assist with maintenance and update of the filing system. Order and maintain inventory of operational / office reports.
• Ensures customer service is conducted in a courteous and professional manner to customers and all other employees.
• Verify and record lost and found items in appropriate log sheets.
• Maintain a working knowledge of the department policies and procedures.
• Daily check and restock the TSU building map holders.
• Assist in the application of emergency procedures. Help evacuate facility as needed.
• Post Out of Order signs on equipment in need of repair.
• Maintain strict adherence to safety procedures; attend safety meeting as scheduled.
• Other duties as assigned.

Postal Duties

• Pick up the TSU building mail from the CSUF mailroom and the TSU. Sort all incoming mail on a daily basis and distribute.
• Carefully critique all mail items collected for accuracy in sorting, legible and complete addresses; verify postal tickets.
• Sort fliers, announcements, etc. and distribute in the TSU; copy items as needed.
• Weigh items for in-house employees and customers. Determine the amount of postage needed and post accordingly. Maintain daily, weekly and monthly postal records for all ASI / TSU departments.
• Input date into computer to complete AS / TSU three month and yearly postal reports.
• Maintain an inventory of campus envelopes for TSU and provide TSU building personnel with postal tickets.
• Inform supervisor when the postage meter fund needs to be replenished.
• Keep the postal room in an orderly manner; duties include emptying the trash receptacle, cleaning postal equipment and area.

Education, Work Experience Requirements and Abilities :

Education :

Must be enrolled at California State University, Fullerton.

Experience :

Cash handling & Customer Service experience preferred

Knowledge and Abilities :

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer services.
• Ability to work independently and to carry out assignments.
• Model, promote, and consistently enforce ASI and TSU policies.

Additional Requirements :

Typical Physical Requirements :

Must be able to lift, lower, push, and pull loads ranging in weight from 5-35lbsMust be able to carry loads ranging from 5-35lbs for distances up to 20 feetMust be capable of kneeling, reaching overheard, climbing stairs and ladders, walking, twisting, stooping, and bending The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.