Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
sensitive manner.
Responds to customer questions with prompt information and / or service related to appointment status, wait time, or
unanticipated problems.
- Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
- Proactively approaches dissatisfied customers and implements customer service recovery measures.
- Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
- Obtains translation services as needed for customers.
- Participates in clinic meetings to assist in planning optimal patient flow for session / day.
- Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
development activities by established guidelines as evidenced by supervisory observation and written / verbal feedback.
- Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
- Knowledge of nursing / medical assistant patient care tasks, the managed care industry, appointment scheduling, related
medical terminology and customer service concepts.
The ability to operate proficiently a personal computer and basic clinic / patient care, office equipment; demonstrate
interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is
necessary. Bilingual in Spanish / English a preferred
Medical Assistant II - Specialty Care Sugar Land
CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants. RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants. We are searching for a Medical Assistant II - someone who works well in a fast-paced setting. CMA-C - Clinical M...
Medical Assistant II
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or. Job Title: Medical Assistant II. Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related. RMA - Registered Medical Assistant. ...
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Patient Care Assistant II
Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. ...