Business Analyst/Application Support

Description :

One of TEKsystems's clients, a leading producer of construction aggregate materials is looking for a Mid-to-Sr. Level Business Analyst to join their team.

The candidate will join an existing team of business analysts and the primary responsibilities are to be client-facing to external and internal customers and understand the respective challenges and requirements as it relates to company applications (one of them is a CRM.

This person will be responsible for gathering the requirements, potentially troubleshooting the service requests themselves or triage it to a higher-level colleague, or take it to development for issue resolution and ongoing enhancements.

On a daily / weekly basis, this candidate will be client-facing support and taking incoming service request tickets of varying levels of severity (from password issues to full functionality issues).

The two main applications being supported are the CRM (ProQuo) and the primary application called Where'sMyConcrete?. Besides client-facing application support, this candidate will be involved in ongoing enhancements.

This involves taking the requirements with a storyboard / Agile approach and going to the SW Development team to make the changes;

then, in turn, this analyst will help guide the customers with the new features, etc.*

The ideal candidate will have superior communication skills (verbal and written) to provide superior customer service. The successful candidate will be compassionate and patient but also be highly analytical and curious in order to solve complex problems and keep digging and resilient to ensure the business challenge is handled.

Skills :

Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process, Sql, Support, Gathering requirements, Agile, Analysis, Jira, Scrum

Top Skills Details :

Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business documentation

Additional Skills & Qualifications :

This position is onsite in the Las Colinas / Irving market. There is a pretty extensive training period where the new candidate would learn and "shadow" exiting team members.

Once the training period is over, there is on-call requirements that are rotating.

Experience Level : Intermediate Level

Intermediate Level

Medical,

dental & vision

Critical

Illness, Accident, and Hospital

401(k)

Retirement Plan Pre-tax and Roth post-tax contributions available

Life

Insurance (Voluntary Life & AD&D for the employee and dependents)

Short

and long-term disability

Health

Spending Account (HSA)

Transportation

benefits

Employee

Assistance Program

Time

Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.