The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.
Key Duties and Responsibilities :
- Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours.
- Train and mentor staff members on service standards, product knowledge, and customer interaction techniques to deliver exceptional hospitality.
- Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
- Oversees the completion and submission of daily time sheets and tip records.
- Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
- Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
- Assist with inventory management, including stock replenishment, ordering, and receiving, to maintain adequate supplies and minimize waste.
- Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
- Participates in department meetings by communicating a clear and consistent message regarding the restaurant’s goals to produce desired results.
- Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.
Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as :
- Have at least 3 years of experience in a similar capacity
- Have strong communication and leaderships skills skills
- Must have current TIPS certification
- Thrive in a fast paced environment, and be able to problem solve under pressure
- Must have full-time availability (Brunch, Nights, and Weekend availability)
- Stand and walk for an entire shift, including moving safely through all areas of the restaurant
- Be able to move, pull, carry or lift at least 50 lbs
- Have previous wine + food knowledge
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