What You’ll Do
- Assist customers and colleagues by answering incoming calls and emails to process quotes, claims, and orders for spare parts and warranties
- Receive, prioritize, track, and resolve requests from customers, sales representatives, and members of the installation team for parts requests
- Analyze technical documents and research historical installation information to determine warranty coverage for parts
- Utilize excellent customer service skills to respond to all requests and provide continuous communication in a timely manner
- Process quotes and create purchase orders for parts orders using Navision and CRM software programs, updating the requesting party with order confirmation and tracking information
- Collaborate with internal teams for warranty approvals and missing parts requests on active installations, while maintaining knowledge of warehouse inventory
What You’ll Need
- High school or equivalent, with 3+ years of customer-facing experience
- 1+ years of experience preferred in technical processing / inventory control in the building materials or a construction-related industry
- Experience with Microsoft Office, Navision, and / or CRM preferred
- Excellent verbal and written communication skills, with the ability to adjust to changing priorities in a fast-paced environment
- Strong time-management and task prioritization capabilities
- High degree of integrity and professionalism
Perks and Benefits
- Comprehensive medical, vision, and dental plans
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match
- Competitive PTO and robust holiday schedule
Not Sure if You Qualify?
That’s ok! If you’re interested in the role and believe you could be a good fit, we encourage you to apply!
KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law.
We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.
Tell a friendSee all jobs
Senior Content Management Specialist for Latin American & Benson Rare Books Collections, UT Libraries
As a part of the Content Management unit within UT Libraries, the Senior Content Management Specialist for Latin American and Benson Rare Books Collections is responsible for contributing and coordinating the description and cataloging operations of the Latin American and Benson Rare Books digital a...
HSPD-12: Government Badging & Credentialing Specialist (Austin - REF1623W)
Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and or...
Travel Nurse RN - Labor and Delivery - $2,188 per week
CONTRACT - RN - Labor and Deliver/OB ED (707) - 13 WEEKS - 7:00P-7:00A. Vaginal Checks and OR (C-Section) preferred exp Req. ...
CDL A Local Truck Driver - Home Daily - Sign On Bonus - Full Benefits & 401k - Austin, TX
CDL Driver is Responsible for Assisting Material Handler in Loading/Unloading & Securing of Building Materials on Trucks Daily and Ensuring Materials are Delivered Safely and Efficiently to the Local Job Site. Gulfeagle Supply Is Hiring Local CDL A Truck Drivers For Our Austin, TX Location. We are a...
Advisor, On-Premise Hospitality - Austin, TX
The Advisor, On-Premise Hospitality is responsible for driving brand and commercial performance across a territory of on-premise accounts for a large portfolio of spirits brands using strategic business solutions and hospitality industry expertise. Plan, track, and implement bran...
Smart Building Specialist Internship ~ Austin, TX
The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Improving how we live, work, and move today and for the next generation!. Does gaining hands-on experience, real-world skills and valuable ...
Senior Home Lending Advisor – Austin TX - Steiner Ranch
Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances. As a Senior Home Lending Advisor in Chase Home Lending, you will put your exceptional knowledge and underst...
Sr. Diagnostic Specialist - Austin, TX
Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference c...
Tax and Audit Intern - Spring 2025 - Austin, TX
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. We strive every day to exemplify our CLA values – curious, collaborative, transparent, inclusive...
TMD - Health Specialist V (Mental Health and Outreach Counselor - Austin)
TMD - Health Specialist V (Mental Health and Outreach Counselor - Austin)(00040672). The is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the , the an...