System Engineer - Level 2 - Windows Desktop Engineer

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients.

We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS / SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

Job Description :

Advanced Technical Support :

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

System Maintenance and Optimization :

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

Incident and Problem Management :

• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.

Collaboration and Project Support :

• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.

User Support and Training :

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.

Documentation and Reporting :

• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.

Qualifications :

Bachelors degree with 14 years experience or HS / GED with 19 years experience in systems.engineering.

Required Skills :

Advanced troubleshooting skills and ability to diagnose complex issues.

Excellent communication and interpersonal skills

Experience with endpoint security solutions.

Experience with scripting and automation (e.g., PowerShell).

Experience with system imaging, deployment, and management tools (SCCM, MDT).

Familiarity with cloud services and integration (e.g., Microsoft Azure).

Knowledge of ITIL framework and best practices.

Proficiency with Active Directory, Group Policy, and network configurations.

Strong documentation and organizational skills.

Strong understanding of hardware components, peripheral devices, and drivers.

Windows operating systems (Windows 10, Windows 11) and related technologies.

Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.

Security+ or higher cert required upon submission.)

STRATUM NETWORKS OVERVIEW :

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.

Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.

To learn more, visit www.stratumnet.com .

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.