CONSUMER SERVICES ANALYST-EOG - 31000061

Consumer Services Analyst

The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor's office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.

Duties and Responsibilities

The position includes :

• 80% Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
• 5% Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
• 5% Participate in team meetings and provide verbal and written reports
• 5% Keep abreast of current events as they relate to government services, laws, executive orders, press releases / conferences, and other actions of the Governor or state agencies
• 5% Perform other duties as assigned

Knowledge, skills and abilities required for the position include the ability to operate a computer with multiple open screens and talk on the phone simultaneously, proficiency in Microsoft Office Suite, and bilingual proficiency in Spanish / English preferred.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location : Tallahassee, FL, US, 32399