Job Description
General Purpose :
The Inside Sales Representative adds new revenue to the existing base of TPx customers by attracting new accounts. This position is responsible for achieving a monthly quota of new revenue.
The Inside Sales Representative is primarily focused on a suite of Managed Services featuring the UCx Unified Communications Platform.
Reports to (Supervisor / Manager) :
Senior Manager, Inside Sales
Essential Duties and Responsibilities :
- Generates and transmits qualified referrals to internal TPx sales teams.
- Conducts outgoing calls to develop new business opportunities and qualify leads.
- Leverages marketing tools to research, track, maintain and update leads / prospects.
- Researches and maintains lead database utilizing SFDC and Outreach.
- Utilizes TPx provided systems for lead and opportunity management.
- Performs online product demonstrations.
- Advises prospective customers of most suitable company solutions by answering incoming inquiries and responding via outbound calls.
- Influences customers to purchase products or services by following existing sales process and a list of prepared profiling and qualifying questions or script.
- Documents all profiling information, cross-selling results, marketing activities and transactions in CRM system.
- Maintains sales operations by following policies and procedures, and reporting needed changes.
- Maintains customer service quality by following organization standards in a timely manner.
- Maintains technical knowledge by attending regular product and solution training.
- Reviews publications and potential customer events.
Other Responsibilities :
- Contributes to team effort by completing related goals and duties as needed.
- Engages Solution Architect resources for additional discovery and solution design and approval.
- Gathers competitive information from opportunities.
- Submits NSRs and ICBs.
Required Qualifications :
- High School diploma or GED.
- Excellent communication skills.
- Excellent time management and presentation skills.
- Must be capable of balancing between fulfilling customers’ needs and meeting company expectations and goals.
- Knowledge of computer and word processing systems and programs.
- Ability to work under a quota plan.
- Ability to work under pressure and maintain flexibility.
- Ability to learn new processes and procedures and stay current on products services promotions and technology.
Other Qualifications :
- Associate or bachelor’s degree in business administration preferred.
- Previous account management or customer service experience preferred.
- Experience working in a fast-paced telecommunications environment.
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