Construction Claims Coordinator - Santa Maria, CA

Overview

Qwikresponse is proud to be a division of Kustom US, a nationally acclaimed, industry-leading property restoration firm founded in 1968. Over the decades, Kustom US has earned a stellar reputation by delivering unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. With a legacy built on innovation, meticulous attention to detail, and a relentless commitment to exceptional service, we ensure that life and business continue smoothly for our clients nationwide. Qwikresponse carries this tradition forward, serving the vibrant Southern California communities with the same dedication and expertise.

We are seeking a Claims Coordinator (Construction). The Claims Coordinator is integral to our team, focusing on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties.

What You Will Do

• Manage phone calls, addressing initial inquiries and lead creation.
• Enter lead details into the DASH system, recording customer information, job details, loss descriptions, special instructions, and affected areas.
• Interact with external participants for accurate insurance information recording.
• Assign leads to relevant stakeholders and manage timely follow-ups.
• Coordinate Estimator assignments and post-Performance Authorization uploads.
• Monitor compliance tasks including contact and inspection dates.
• Work with Business Development and Estimators for lead conversion, scheduling inspections, and executing Performance Authorizations.
• Support billing activities including invoice distribution.
• Maintain regular customer communication, updating on progress and estimation processes.
• Create and maintain Dash Notes for internal communication regarding lead status and job assignments.

What You Will Bring

What We Offer

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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