Benefits :
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
ROLE DESCRIPTION :
As a Customer Service Representative - State Farm Agent Team Member with Melissa Snively - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of customers.
Insurance experience preferred
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and hard-working candidates.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
- Two (2) or more years of customer service experience preferred.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills (verbal and written) to assist customers and coordinate with other agency team members.
- Proactive in problem-solving.
- Works well on a Team to achieve office goals.
BENEFITS :
- Hourly pay plus bonus and incentive opportunities.
- Growth potential and opportunity for advancement
- Paid time off (vacation and personal / sick days)
- Group Life insurance
- Matching retirement plan
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