Customer Service Team Leader

An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers.

BASIC SALARY : £30,000 £33,000

LOCATION : Northamptonshire

COMMUTABLE LOCATIONS : Kettering, Northampton, Wellingborough, Market Harborough, Corby, Bedford

JOB DESCRIPTION : Customer Service Team Leader, Customer Service Manager Manufacturing

After undergoing a strategic business review, current company growth, as well as opportunities that have arisen, we are now looking to strengthen our Customer Service Team with a proven Customer Services Team Leader.

The role is to support the Customer Service Coordinators in providing the best possible customer service. To ensure sales order processing and customer queries are completed in a timely manner and to the best of the Customer Service Coordinators ability.

To support the external sales team in the company’s endeavour to continually improve customer and loyalty as well as gaining new business.

KEY RESPONSIBILITIES :

As our Customer Service Team Leader, you will :

• Be responsible for the day to day running of the Customer Service Department and for the work of the coordinators and the customers they service.
• Manage the processing of all orders in line with ISO regulations and requested delivery dates, daily monitoring of the order book to ensure that it remains clean, PF orders are progressed, backorders following delivery are dispatched and blocks on orders are removed
• Manage a centralised enquiry inbox, distribution of enquiries, monitoring responses and providing support with resolution
• Build and maintain an excellent spirit of good customer service and care towards their customers by building and maintaining a positive team working environment both within customer care and across other departments.
• Advise help and assist the team in work tasks highlighting any shortfalls in performance and skills
• Continually run and analyse reports regarding sales and customers that assist with better understanding of issues and problems regarding demand and supply

PERSON SPECIFICATION : Customer Service Team Leader, Customer Service Manager Manufacturing

• A Customer Services professional from a manufacturing background with a proven track of success and experience in leading a team
• Good knowledge of SAP across sales and Distribution functions and the interaction with other modules is desirable
• Good understanding of Excel and Teams and Outlook
• Strong supervisory skills
• Experience and knowledge of best practice in Customer Service

THE COMPANY : We are a European, market leading manufacturing group which supplies innovative window and door locking systems supplying direct to window and door manufacturers, through specification to architectural practices and building contractors as well as via established distributor and retail channels.

We manufacture at 4 sites and distribute from a further 5 across Europe. We are at the forefront of innovation and our products offer clients the full spectrum of solutions.

PROSPECTS :

• The opportunity to join, a brand leading name and Europe wide manufacturer
• The company has an active policy of promotion from within and offers the genuine opportunity to develop your career
• This position will be challenging but also tremendously rewarding. Coaching, mentoring and training are an integral part of the company’s culture

It is highly likely you will have worked in any of the following roles and / or markets : Customer Service Manager, Customer Care Manager, Internal Account Manager, Customer Relationship Manager, Internal Sales Manager, Sales Manager, Team Leader, Customer Services Manufacturing, Doors, Windows, Locking Systems

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note : Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF : IP17738, Wallace Hind Selection