Technical Entertainment Manager (Show Control & Tech Ent Maintenance)

Job Description & Requirements

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.

There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments.

You’ll learn more about this during the recruitment process.

JOB SUMMARY :

Manages the technical aspects of all entertainment venues within an assigned park or event productions, to ensure show quality and a positive guest experience.

MAJOR RESPONSIBILITIES :

Responsible for managing the day to day technical operation and quality assurance of all entertainment venues within the assigned park including the management of all

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.

There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments.

You’ll learn more about this during the recruitment process.

JOB SUMMARY :

Manages the technical aspects of all entertainment venues within an assigned park or event productions, to ensure show quality and a positive guest experience.

MAJOR RESPONSIBILITIES :

Responsible for managing the day to day technical operation and quality assurance of all entertainment venues within the assigned park including the management of all employees in each technical entertainment discipline.

This includes, but is not limited to, rigging, staging, lighting, audio, scenic, FX, pyro.

• Responsible for effectively communicating necessary information which pertains to the entertainment operation of the assigned park to necessary parties outside the Entertainment Department as well as upper management and employees within the Entertainment Department.
• Responsible for the appropriate technical staffing of all entertainment venues within the assigned park including interviewing and selecting candidates as well as monitoring all scheduling to ensure proper technical operation.
• Works in conjunction with the Director and Assistant Director of Entertainment in developing and implementing the strategic plan for the enhancement and improvement of all entertainment venues within the assigned park.

This also includes Special Events such as Mardi Gras, Halloween Horror Nights, Grinchmas, etc.

Provides guidance and support to Entertainment Supervisors within the assigned park both with operational and employee relations issues.

Ensures that all Technical Entertainment employees within the assigned park attend all necessary mandatory training classes as well as plays an instrumental role in encouraging employees to take advantage of educational opportunities which will enhance and improve their job performance.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION :

• Associate’s degree (AA) or equivalent from two-year college or technical school required.
• Bachelor’s degree from a four year college or university in related field preferred.

EXPERIENCE :

• 3-5 years experience within the professional entertainment or theme park industry required.
• 5-7 years in management or supervisory position preferred;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Orlando HR / Recruitment will be deemed the sole property of Universal Orlando.

No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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