CUSTOMER SERVICE AGENT

Customer Service Agent

at BCS Careers Provo, Utah, United States Salary : up to $26 an hour

Call Center position in Software Startup

• total pay : $16 - $26 an hour
• base : $16 an hour
• sales bonus : additional up to $10 an hour
• flexible schedules and temporarily remote. Up and coming software start-up with 50+ employees.

Vendor Success Representative Provo, UTAH

The Position

We are rapidly growing our Customer Success team, and this is the starting position. Youll be working hand in hand with the CEO and Engineering team.

We are looking for someone that will rapidly grow in this role, so they can be promoted to manager and help build out the team.

The focus of the Customer Success team at BCS is to retain clients and support them in their interaction with our product.

The Customer Success Specialist is responsible for assisting Vendor users with the onboarding process and giving them the best experience possible.

You will be responsible for building and maintaining relationships with them. You will be supported by a very responsive technical support team.

You will also work in proximity with the product manager to help refine the product as you help us gather feedback from Vendor users.

This role is critical to the success of our new product and is one of the fastest growing functions / teams within BCS!

Responsibilities :

Support Registrations & Renewals

Outbound efforts (phone, email) to connect with customers and invite them to register or renew their registration.

Customer Care

• Resolve inbound customer care issues via online chat, email, and phone. Help address enquiries about registration, their Vendor profile, or who BCS is in general.
• Otherwise, route other enquiries to the assigned compliance analyst within BCS.

App Onboarding & Feature Interaction

• Help the Vendor users get set up in the app, with their updated Vendor profile information.
• Assist Vendor in providing the most comprehensive information in their Vendor profile to help them succeed in finding new job opportunities with our Client users.
• Update customer information in our CRM software during and after each interaction.
• Articulate the BCS Value Proposition to Vendor users to encourage them to be active in the BCS Network.

Connect with Technical Support

• Be well versed with our various tools to obtain the information necessary to resolve the customer's enquiry / concern.
• When you cant resolve their concerns yourself, create support tickets and follow up with technical support for prompt resolution of the support tickets.

What you will need to succeed

• Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company
• Ability to work without significant oversight in a fast-changing environment
• Self-starter, detail-oriented, and analytical
• Personable, professional, and able to talk to customers in a concise, Neighborly manner
• Possess a professional and helpful attitude with excellent English communication skills (verbal and written)
• Knowledge of Spanish is very helpful.

Requirements for the job

• 1-2 years of customer service, sales or related work experience, preferred.
• Bachelors degree
• Spanish fluency (optional)

What is in it for you :

• $14-$16 hourly base pay (depending on prior experience)
• Goal-based bonus.
• Medical Coverage through United Healthcare for full-time employees.
• 401(k) with company matching.
• Paid holidays and PTO.
• Flexible hours, with ability to work from home.
• Gain valuable experience working with Fortune 500 clients.
• Room for growth within the company.

About BCS :

Business Credentialing Services (www.BCSaudit.com) is a fast-growing technology company in the supply chain risk management space.

Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors / Suppliers they do business with.

Blending professional services with web-based application, our clients submit their vendors / suppliers to their dedicated BCS team for a quick review of their credentials.

Founded 12 years ago, the company is backed by a Venture Capital firm that is committed to to accelerate BCSs growth. Today we have more than 40 employees and 2 locations (NJ and UT) and service our clients in up to 90 countries worldwide.

Although already a leader in the space, 3 years ago BCS undertook to reinvent itself and double-down on its technology bet so it could disrupt the entire Vendor Compliance / Management space.

Today BCS is attempting to build the marketplace of the future where Companies and pre-qualified Vendors can connect and do business together, in a safe & protected manner.

So, although BCS is very well established, we act and feel much more like a tech start-up.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .

Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in BCS Careerss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Gender Gender

Please identify your race Please identify your race Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows :

A disabled veteran is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;

or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Veteran Status Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05 / 31 / 2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else in