Job Responsibilities :
- You will respond to inbound customer inquiries for technical support of client's data related products, including, but not limited to, AED / LIFENET / LIFELINK CENTRAL, Wi-Fi and Cellular Modem / Gateway support and related extension.
- Demonstrate proficient knowledge of proprietary software
- Facilitate / manage gateway / modem repair RMA process with third party vendors.
- You will utilize published resources to troubleshoot standard problems and deliver resolution to customer.
- Independently solve navigational questions of varied scope and complexity and troubleshoot complex, non-standard problems with no defined cause to resolution.
- Independently test customer reported problems to identify and reproduce application issues to be escalated for software fix.
- Provide technical support to other teams while they are engaging with customers.
- Assist software verification team with testing detail as requested.
Job Details :
- Payrate : $31-35 / hr. (DOE)
- 6-month contract, with a potential for permanent hire
- Schedule : 7 : 00am-4 : 00pm
- Monday, Tuesday Wednesday onsite in Redmond. Thursday & Friday work-from-home
Candidate Requirements :
- Bachelors degree in Technology field, or 5-6 years of relatable work experience is preferred
- 2-years of relevant experience within an IT / technical support environment is preferred
- Familiarity with RMA process and experience with AED / LIFENET / LIFELINK CENTRAL, Wi-Fi and Cellular Modem / Gateway support is a plus
- Previous experience within medical device support is preferred, but not required
- Proven ability to provide technical troubleshooting and assistance with navigating applications to end-users.
- Ability to promote and sustain positive customer relations
- Strong written / verbal communication skills
- Ability to self-direct
- Analytical problem-solving skills
- High-achievement goals
- Ability to thrive within a fast-paced environment
INDHP
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