Patient Access Registrar-2nd Shift, Full Time, University Hospital

Job Summary

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital.

The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered.

Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.

The registrar adheres to established policies and procedures for the department and the hospital when providing service to adults (ages 18-65), geriatric patients (age over 65), adolescents (ages 12-17) and pediatric / neonate patients (age under 12).

Responsibilities

• Receives and interviews patients in a courteous, empathetic, and professional manner.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
• Assures completion of forms for signatures, authorization and consents.
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
• Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.

Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).

• Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
• Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration.

Monitors waiting and treatment areas for patients that have not been registered.

• Maintains an efficient and effective patient flow.
• Complies with all department and hospital policies and procedures.
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
• Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
• Maintains a clean and orderly work area.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

High School Diploma or equivalent requiredPC literacy, must be able to type 30 wpm with a 95% accuracyExcellent organizational, oral & written communication skills requiredTwo years of relevant patient access experience required

KNOWLEDGE, SKILLS, & ABILITIES

Must be dependable, professional and a team playerCritical thinking skillsSolid oral and written communication skillsAbility to multi-task and be flexible with job demandsEnergetic, motivated individual that connects well with peopleAbility to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.