serp_jobs.error_messages.no_longer_accepting
Senior Manager, Customer Operations
VirtualVocationsHartford, Connecticut, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.
Key Responsibilities
Build and maintain a high-performance culture by setting clear goals and tracking agent performance
Enhance agent performance through structured coaching and feedback while addressing underperformance
Oversee daily operations of sales and service teams, ensuring alignment with strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by focusing on inputs and processes
Comfortable working across onshore and offshore teams in a tech-focused environment
serp_jobs.job_alerts.create_a_job
Operation Manager • Hartford, Connecticut, United States
Job_description.internal_linking.related_jobs
Our client is seeking a proactive and detail-oriented .Vendor and Business Operations Manager.This role will lead the oversight of vendor partnerships—specifically key ratings, research, pricing, a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Business Operations Manager.Key Responsibilities Lead strategic and operations planning processes with key stakeholders Drive execution of strategic initiatives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Product Operations Manager.Key Responsibilities Audit, document, and modernize product, design, and documentation workflows Lead the maintenance and adoption of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate, Business Operations.Key Responsibilities Partner with marketing, product, and business development teams to integrate customer performance insights in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Enterprise Client Success Manager - Insurance.Key Responsibilities Support expansion within enterprise accounts by onboarding new clients and ensuring a seamless exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Manager, Customer Experience (Order-to-Cash) to enhance their product team.Key Responsibilities Develop product strategy and lifecycle roadmap for order-to-cash ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Senior Manager, Customer Success Mid Market.Key Responsibilities Lead and develop a team of Customer Success Managers to achieve adoption, retention, and expansion goal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a GTM Operations Sr Manager to optimize the operational foundation for its go-to-market team.Key Responsibilities Manage the process for setting, tracking, and reporting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Business Operations Senior Associate.Key Responsibilities Act as a strategic partner to leadership, driving high-impact business initiatives Lead and execute key cross...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Senior Manager, People Operations.Key Responsibilities Manage performance review systems and professional development programs Oversee employee onboarding, engagement ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Client Success Lead (Global Enterprise Partnerships).Key Responsibilities Manage a portfolio of enterprise clients, ensuring high-quality service delivery and relationship management Coordinate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Customer Experience Operations Manager (Gainsight Admin).Key Responsibilities Collaborate with leadership to develop strategies for improving customer retention and gro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Manager, Delivery Operations.Key Responsibilities Collaborate with a Senior Technical Delivery Manager to meet project timelines and quality standards Engage with Expe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts.
Key Responsibilities Manage a portfolio of strategic enterprise cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Success Manager (CSM) to manage a portfolio of B2B accounts and drive customer engagement and growth.
Key Responsibilities Own the full post-onboarding relation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, Joint Use.Key Responsibilities Direct and inspire a team of 8-15 professionals, fostering a culture of excellence and accountability Negotiate and main...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Manager, Customer Support.Key Responsibilities Maintain best-in-class SLA's for customer support communication channels Establish quarterly strategy and corresp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Senior Associate, Business Operations.Key Responsibilities Partner with marketing, product, and business development teams to integrate customer performance insights in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Operations Analyst, Ancillary Insurance Benefits.Key Responsibilities : Own data collection and reconciliation efforts to ensure overall data quality Champion pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Vendor and Business Operations Manager
Vaco by HighspringShelton, CT, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Senior Business Operations Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Product Operations Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Business Operations Associate
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Enterprise Client Success Manager
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Manager, Customer Experience
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Customer Success Manager
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
GTM Operations Senior Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Business Operations Senior Associate
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager of People Operations
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Client Success Lead
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Experience Operations Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Delivery Operations Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Principal Customer Success Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Director of Customer Success
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Joint Use
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Customer Support Senior Manager
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Associate, Business Operations
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Operations Analyst
VirtualVocationsSpringfield, Massachusetts, United Statesserp_jobs.job_card.full_time