Senior Human Resources Change Management Consultant

Description :

At Mercer, we make a difference in the lives of more than 115 million people every day by advancing their health, wealth, and careers.

We’re in the business of creating more secure and rewarding futures for our clients and their employees whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer is seeking a candidate for the following position based in our Seattle, Los Angeles, or San Francisco office (hybrid, with three days a week in the office) :

Senior Human Resources Change Management Consultant

In our Career consulting business, we offer clients our expertise in a variety of areas that improve the employee experience.

We help clients develop attractive compensation plans, measure and drive employee engagement, design effective career / job architectures, identify and implement HR technology solutions, assess pay equity, manage organizational change, create compelling HR communications, and more.

What can you expect?

The Senior Human Resources Change Management Consultant will be responsible for generating and delivering client work as well as contributing to thought leadership around managing organizational change, which could be driven topics such as :

Business event (e.g., M&A)

Technology deployment (e.g., new HCM implementation)

HR function re-organization (e.g., standing up shared services center)

Human capital program change (e.g., new approach to pay transparency)

You will be responsible for project delivery, contribution to solution area, business development, and team management

What’s in it for you?

A company with a strong brand, with experience developing solutions for today’s and tomorrow’s toughest challenges

The opportunity to contribute intellectual capital and leadership as part of the global leader in human resources consulting

A culture of internal mobility, diversity, inclusion, and collaboration

Flexible work opportunities for work / life balance

Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance);

plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to :

Business Development

Partner with other senior consultants and client managers to identify target organizations in the mid-to-large market for change management services

Independently identify prospects in the market for change management services

Lead discussions with prospects and clients on Mercer’s change management value proposition and service offerings

Prepare proposals and present Mercer’s capabilities to a wide range of prospects and stakeholders

Work to bring opportunities to successful close; negotiate final engagement terms; execute Statements of Work (SOWs) and engagement letters

Project Delivery

Lead delivery of change management engagements, including acting as overall program manager, peer reviewer, and day-to-day client contact projects typically include some or all of the following : change strategy development, change readiness assessments, stakeholder engagement, communication planning, training and development, organizational design, and technology enablement

Manage project economics deliver on time and within budget

Manage delivery teams to ensure quality and value of all project deliverables for engagements

Develop delivery teams to build depth of subject matter expertise

Direct and oversee data compilation, research, and analysis performed by team members

Contribution to Solution Area

Contribute to thought leadership, sales pipeline, methodology development, and team working environment; be viewed as a leader and mentor to junior staff

Contribute to Mercer’s overall value proposition by building positive working relationships across the firm

Manage teams

Structure, direct, review, and interpret analyses performed by the project team

Provide guidance, coaching, and feedback to team members

Supervise junior staff as well as participate in the development process (evaluate, coach, mentor) less-experienced colleagues

What you need to have :

BA / BS degree in business, information systems, HR management, or organizational psychology

At least 8+ years of external change management / transformation consulting experience for large organizations

At least 5 years of proven experience as a program manager, managing large-scale projects with multiple work streams

In-depth content knowledge in at least three of the following areas : change strategy, organizational effectiveness, organizational design, communication planning, stakeholder engagement, and technology enablement

Content knowledge in the full spectrum of HR, from Hire to Retire (recruiting, talent, rewards, performance, etc.)

Working knowledge of core Human Resources Management Systems (such as UKG) and supporting technology solutions (Recruitment, Time and Attendance, Payroll, Rewards, Learning, Talent Management, Case Management, etc.)

Working knowledge of digital tools to support HR automation, such as robotic process automation (RPA), chatbots, and AI tools

Ability to successfully write proposals for new business opportunities and to present proposed projects to executive-level management

Ability to identify, design, and recommend comprehensive, innovative solutions to help solve clients’ complex business issues

Ability to financially scope a project as well as manage project budgets and risks

Creative and proactive problem-solving skills; willingness to adapt to changing work and travel requirements

Collaborative working style; supports and enables partnering with team members

What makes you stand out?

Master’s degree preferred

Mercer