Senior Manager, Claims

Job Family :

Regulatory Affairs & Compliance Department

Job Title : Sr. Manager - Claims

Role Summary :

Oversees all aspects of the Claims Department. Manages the Claims staff to ensure that claims are being administered properly within company guidelines. Monitors volume and productivity, ensuring that claims processes are executed efficiently. This role is both strategic and tactical in nature, and will remain hands-on with the claims processing and assist the team as necessary in the day-to-day operations. The position will work directly with senior management, Customers, Vendors, Attorneys, Insurance companies, and other stakeholders to help resolve complex claims issues.

Additional Responsibilities :

• Oversight of daily departmental functions, including, but not limited to, Claims and Damage Prevention
• Planning, problem solving, and data analysis
• Develop Strategies for process improvements and cost savings
• Ensure department goals are on task, including special projects, departmental training, etc.
• Ensure internal / external stakeholders are provided with superior and prompt support for routine and complex claims issues
• Guide staff in problematic scenarios that may involve parties and conflicting interests
• Fulfill managerial responsibilities for the team in accordance with the organization's goals, policies, and applicable laws
• Collaborate closely with personnel in other departments for assistance in the area of claims
• Manage Personal injury claims

Core Required Skills and Competencies :

Demonstrated leadership skills and managerial experience required

Function Specific Required Skills and Competencies :

A background in maritime claims, damage prevention, or a general insurance background is highly desirable

Required Minimum Years Experience :

8+ management; 10+ function-specific experience as a claim adjuster

Required Minimum Education :

Bachelor's degree is preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.

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