Travel Non-Clinical Tech - $18 to $25 per hour in Lenexa, KS

AlliedTravelCareers is working with Pride Health to find a qualified Non-Clinical Tech in Lenexa, Kansas, 66215!

Pay Information

$18 to $25 per hour

About The Position

Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer / patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience :

1-year related customer service excellence experience.

Preferred Work Experience :

Health care and laboratory related experience.

Experience delivering customer service excellence and achieving productivity / accuracy / quality standards.

Physical and Mental Requirements :

Consistent exceptional customer service, accuracy and quality focus required.

Knowledge :

N / A

Skills :

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement : Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

Additional Job Details :

Must be able to lift up to 50lbs

Must be able to sit for long period of time

Must be able to walk up and downstairs

Must be able to see and key efficiently

Must be able to utilize outlook with emailing and responding to emails

Must be able to multi-task

Must be organized

Must be able to make outgoing calls and accept in coming calls

10734024EXPPLAT

About Pride Health

Pride Health, a minority-owned division of Pride Global, specializes in healthcare recruitment as part of an integrated human capital solutions and advisory firm. Offering extensive travel, local, and permanent allied health employment opportunities across the U.S., Pride Health connects you with top healthcare organizations, empowering you to make a meaningful impact on the way the world lives and heals.

Pride offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.