Job Description
Job Description
Client Service Specialist Home Care Staffing Coordinator
NurseCore is seeking a Client Service Specialist for our Fort Myers home care office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career.
If you’re motivated, enthusiastic and have experience in a service-related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!
Responsibilities
The Client Service Specialist Home Care Staffing Coordinator provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
- Receives and coordinates home care referrals, to include appropriate authorization
- Assigns qualified personnel competent to work cases, including rescheduling cancellations
- Supports Branch recruitment efforts to include hiring adequate field staff to cover existing and growing census
- Ensures compliance with licensure and credentialing requirements
- Counsels field employees involving violation of non-clinical matters
- Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
- Exemplifies awesome company standards
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Experience :
- At least one year of training or experience in a service-related industry.
- At least one year of experience in home care and / or healthcare staffing, with commercial insurance and private pay experience preferred.
- Experience should emphasize problem solving skills in a patient care setting.
Education :
High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.
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