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Customer Retention Specialist - Property and Casualty Licensed

VirtualVocations
Huntington Beach, California, United States
Full-time

A company is looking for a Customer Retention Specialist to assist current members with policy cancellations.Key Responsibilities : Provide exceptional service to members requesting policy cancellations through inbound callsInvestigate and find solutions to retain members considering cancellationHandle sensitive situations with empathy while adapting to procedural changesRequired Qualifications : 1+ year of successful customer retention experience in a fast-paced call center1+ year of customer service experienceProven ability to implement retention strategiesExperience using complex computer systemsFluency in French or Spanish is a plus

8 days ago
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