Principal Technical Program Manager, WW Returns and ReCommerce

Job Summary

Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com. WWR&R is an agile, innovative organization dedicated to making zero happen’ to benefit our customers, our company, and the environment.

Our goal is to achieve the three zeroes : zero cost of returns, zero waste, and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

• Our work is broad and deep : we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life;
• we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy;

and we do it all while scrutinizing our business with laser focus.

Key Responsibilities

• Scoping and delivering large projects end-to-end.
• Collection of business and systems requirements from internal and external customers.
• Writing specifications, driving project schedules from design to release, and managing the production launch.
• Leading and coordinating design / implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions.
• Making appropriate tradeoffs to optimize time-to-market.
• Clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

Minimum Requirements

• 7+ years of technical product or program management experience.
• 10+ years of working directly with engineering teams experience.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• 8+ years of hands-on work managing complex technology projects experience.
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.

About the Team

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance.

As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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