Project and Process Senior Manager

Job Description

Job Description

Starting Pay : $74,080-$92,600

POSITION SUMMARY :

The Project and Process Senior Manager is responsible for managing projects throughout the organization and leading the organization’s process documentation.

The Project and Process Senior Manager trains process owners on process improvement methodologies. This role collaborates with process owners throughout the Houston Food Bank.

Adhere to PACT values. (Purpose : Using our strengths passionately to contribute to our mission. Accountability : Choosing to rise above one’s circumstances and demonstrating ownership to achieve results.

See It. Own It. Solve It. Do It. Courage : Standing up for what’s right and acting. Transparency : Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS :

• Responsible for all aspects of the project lifecycle : planning, scope definition, design, execution, and delivery.
• Manages the process of ensuring organizational processes are documented and current, including process life cycles, workflows, associated systems, and process owners.
• Works with process owners and other stakeholders to identify process improvement opportunities by analyzing current processes and making recommendations for change.
• Trains process owners with process maps and diagrams, root cause analysis to identify underlying issues causing process problems, and process documentation.
• Collaborates with process owners on the design and implementation of process improvements, including change management.
• Develops process metrics and KPIs to track and measure process documentation.
• Implements and manages process audit programs to ensure compliance with internal policies and procedures.
• Keeps abreast of the latest process improvement methodologies and tools.
• Coordinates the work activities for multiple functions to ensure satisfying delivery.
• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports for senior management.
• Creates departmental policy and process documentation and training materials for manual and software solutions.
• Provides support to other team members with relevant tasks and contributes to problem resolution on different projects.
• Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational objectives.

SUPERVISORY RESPONSIBILITIES :

This position has no supervisory responsibilities.

QUALIFICATIONS :

Education / Experience :

• Bachelor's degree from an accredited four-year college or university in business administration, project management, or closely related field
• Project Manager Professional (PMP) Certification required
• 5 years of previous process improvement and project management experience
• Proven track record of leading successful process improvement initiatives and programs
• Solid understanding of business process principles

Certificates, Licenses, and Registrations :

Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge / Skills / Abilities :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability needed.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Proficient in Microsoft Office Suite, including but not limited to Visio, Excel, Word, PowerPoint, and Outlook.
• Ability to learn new software systems
• Ability to work with a diverse population
• Ability to work on multiple projects simultaneously
• Ability to leverage organizational, analytical, and management expertise
• Strong customer service skills and willingness to assist others
• Ability to communicate complex information clearly
• Self-starter, self-motivated, dependable, and innovative
• Strong problem-solving abilities
• Excellent written and verbal communication skills
• Ability to communicate orally and in writing with all departments and staff members
• Able to work cooperatively and coordinate well with others
• Ability to speak to a large group of people and train them on specific tasks
• Attention to detail, accuracy, and complying with deadlines
• Ability to work effectively, both independently and in a team environment
• Ability to lead, motivate, and encourage teamwork within the organization

COMPLIANCE :

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY :

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability needed.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES :

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work / Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality / Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday;

and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write.

The employee must frequently lift 25 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.

The employee must occasionally travel to other sites.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and / or humid conditions, strong food-related smells, and outside weather conditions.

The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED :

Travel is required for this position (up to 10% of the time and on a domestic basis within our 18-county service area).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.

g., times of disaster, community events, company events).

Is legally able to work in the United States.

The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed.

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience.

We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce.

HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.