CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative page is loaded Customer Service Representative

Customer Service Representative

locationsWA - Seattle time typeFull time posted onPosted 4 Days Ago job requisition id45851 Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service thats better, faster, and costs less.

As a Redfinnian, you'll make a difference in one of lifes most important eventsbuying or selling a home. Our hiring standards are high, yet our culture is humble.

Weve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!

As a Redfin Customer Service Representative, youll be helping customers navigate our award-winning website and mobile apps and be a part of a team that solves unique and challenging problems in a customer-focused way.

You will be in constant contact with our customers via phone, live chat, and email ticketing system.

The Role

• You will be helping users with website and app navigation via calls, live chat, and emails.
• You will troubleshoot technical bugs, work with agents and customers to ensure the websites data is correct, and assist with customer account maintenance.
• You will work closely with a small team of Customer Service Representatives and connect with developers regarding technical issues and real estate operations regarding brokerage service needs for customers.
• You will work a Sunday-Thursday schedule, 8 am-5 pm Pacific Time.
• You will likely work from our Seattle HQ two days per week when HQ reopens.

About You

• You have 1-2 years of experience in Customer Service and / or Technical Support.
• You have strong written and verbal communication skills.
• You are punctual, able to work independently and in a group, and can handle multiple tasks and priorities.
• You are committed to the customer, no matter the issue, and take pride in providing the best service possible.
• You are familiar with or comfortable learning the following systems (Zendesk ticketing and live chat platforms, G-Suite, AWS phone system, and Slack instant message platform).

What we offer

• Great location in downtown Seattle (due to COVID-19, Seattle employees are working from home until the office re-opens)
• Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
• A small team within a high-growth company, providing opportunities for continued professional development and growth

Redfin is an equal opportunity employer committed to hiring a diverse workforce. A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life.

Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the only way for a business to thrive over the long haul.

To make sure we hire the most qualified people, weve designed a multi-step selection process that may include interviews, a homework assignment, and a reference check.

Were excited to get to know you and hope youre ready to give this opportunity everything youve got!

To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment.

All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories.

locationWA - Seattle time typeFull time posted onPosted 4 Days Ago to visit The CE Shop website.*