Deposit Operations Specialist I

Job Description

Job Description

Deposit Operations Specialist I (Roslindale)

TCB (The Cooperative Bank) has a full-time opportunity for a Deposit Operations Specialist I at our corporate headquarters in the heart of Roslindale Village! This position is responsible for ensuring efficient, accurate, and compliant processing of various back-office deposit functions, including quality control of operational reports, handing and processing return mail, processing incoming payments, addressing research, and performing accounting verifications.

This role is also responsible for learning bank operations functions to assist with department needs and customer requests.

DUTIES & RESPONSIBILITIES

• Reviews and maintains a variety of operational reports for quality assurance and compliance with TCB’s policies and procedures.
• Creates CIF profile flags to track all returned mail and document all progress toward resolution. Places lockout flags on accounts, blocks debit cards, and disables online banking access as appropriate.
• Process bank-by-mail transactions, including deposits, loan payments, and safe deposit box payments. Ensures that all transactions processed comply with TCB’s policies and procedures.

Balances all work to system totals and resolves any variances.

Performs other duties as assigned.

KNOWLEDGE & SKILLS

• Six months to (2) two years of similar or related experience, including time spent in preparatory positions.
• High school degree or GED required
• Significant level of trust and diplomacy is required
• Strong communication and customer service skills, along with maintaining confidentiality.

COMPENSATION & BENEFITS

• $27.81 $34.77 an hour depending on experience
• Eligible for medical, dental, vision, life and disability insurance and 401k Plan
• Generous Paid Time Off

Our Commitment to Diversity, Equity, Inclusion and Belonging

At The Cooperative Bank, we are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

The Cooperative Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you need assistance or accommodation completing the employment application, please contact us at HumanResources@bank -tcb.

com and we will gladly assist you.