Medical e-Assistant

Job Description

Job Description

Location : Remote

Est. Hourly Salary : $22.00 - $28.00

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.

DUTIES AND RESPONSIBILITIES :

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• As directed, responsible for running Vital Interaction reports and following up on appointments needing to be confirmed and no shows.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
• Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
• Performs all duties in an ethical manner consistent with the I Promise statement.
• Perform other job related duties as assigned.

KNOWLEDGE / SKILLS / ABILTIIES :

Knowledge of

• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast paced, multi task clinical environment, as well as part of a team
• Effective problem solving techniques

Ability to

• Work in a self directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Demonstrate flexibility and ingenuity in response to change
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Maintain confidentiality

Qualifications :

MINIMUM EDUCATION : High School Diploma or Equivalent

MINIMUM EXPERIENCE : At least one year of demonstrated experience in an administrative position.

Industry Leading Benefits :

• Weekly pay via direct deposit and accessible payroll support
• Medical and dental insurance
• Maximum non-tax stipends available including lodging, meals and incidentals
• Competitive Wages
• Referral Bonuses
• Weekly Pay
• Matching 401(k) 100% vested
• Health Insurance
• Life Insurance
• Direct Deposit
• Travel Stipend Package
• Flexible Scheduling
• Sign-on Bonus

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