Director of Billing Operations (Hybrid) - Emergency Medicine

Director Of Billing Operations

The Director of Billing Operations is responsible for overseeing and leading all aspects of the professional fee billing cycle for the department. This position ensures accurate, timely, and compliant billing and collections, and plays a key leadership role in optimizing revenue cycle performance. The Director works closely with department leadership, faculty, clinical operations, compliance, and central finance teams to align billing operations with institutional goals, clinical workflows, and academic priorities.

Primary Duties & Responsibilities :

• Provide strategic direction and operational leadership for all billing functions, including charge capture, coding, claims submission, accounts receivable management, and denials management.
• Lead continuous improvement initiatives to enhance billing efficiency, revenue realization, and patient satisfaction.
• Develop and maintain performance dashboards and KPIs for revenue cycle metrics.
• Direct activities between WashU Physicians Billing Service and Medical School Finance (journals, report requests, budgets, year-end close).
• Recommend and develop strategies to enhance revenue across the department's clinical mission.
• Consult and advise senior management and institutional partners on significant revenue cycle or government payer issues.

Financial Oversight and Reporting :

Team Management and Development :

Collaboration and Third-Party Vendor Management :

Compliance and Quality Assurance :

Innovation and Special Projects :

Working Conditions :

Physical Effort :

Equipment :

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications :

Education :

Bachelor's degree or combination of education and / or experience may substitute for minimum education.

Certifications :

No specific certification is required for this position.

Work Experience :

Supervisory (5 Years)

Skills :

Accounting, Accounts Receivable (AR), Budgeting

Driver's License :

A driver's license is not required for this position.

More About This Job :

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications :

Education :

Master's degree - Business Administration, Master's degree - Healthcare Administration, Master's degree - Public Health

Certifications :

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience :

No additional work experience beyond what is stated in the Required Qualifications section.

Skills :

Analytical Thinking, Business Acumen, Conflict Resolution, Data Analytics, Due Diligence, Effective Written Communication, Financial Modeling, Healthcare Environments, Healthcare Financing, Interpersonal Communication, Leadership, Market Analysis, Microsoft Excel, Multitasking, Negotiation, Operational Models, Oral Communications, Organizational Tasks, Organizing, People Management, Personal Computer (PC) Software, Project Management, Revenue Cycle, Verbal Presentations, Written Communication

Grade : G16

Salary Range :

$96,000.00 - $169,300.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions :

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation :

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening :

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement : Personal :

Wellness :

Family :