A company is looking for a Director of Customer Education & Support to lead the strategic vision and execution of professional learning and customer support functions.
Key ResponsibilitiesLead and develop a team of professionals to ensure high performance and customer satisfactionDevelop and implement a comprehensive customer education strategy aligned with company goalsOversee the creation and delivery of scalable training programs and ensure effective customer support servicesRequired Qualifications7+ years of experience in customer education or related field, with 3 years managing a remote teamMinimum of 4 years of experience in K12 education, including classroom teachingProven track record of designing and scaling customer education programs in a tech-driven environmentStrong leadership and team management experienceProficiency in learning management systems and customer support tools, preferably Zendesk and Skilljar
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A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery. ...
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