Patient Services Representative - Viverant Physical Therapy

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a full-time position working M-F from 8 : 30 am - 5 : 00 pm out of our Lakeville and Eagan locations.

A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions :

• Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
• Responsible for courteous and respectful communication with patients and guests.
• Responsible for all patient chart preparation.
• Responsible for upkeep of patient waiting areas.
• Responsible for monitoring incoming faxes and new referrals.
• Assists with patient pre-operative phone calls as needed.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and / or patient / visitor events.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
• Any and all other duties as assigned.

Education and Experience Requirements :

• High School diploma / GED or equivalent
• Customer Service experience required
• Medical terminology knowledge preferred
• Administrative or Medical Office experience preferred

Essential Requirements :

Ability to :

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations i-Health’s Core Values :

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions :

Physical Therapy setting

Notes :

• Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity.

Essential and Additional Job Functions are subject to modification.