RMA Technician

Job Description

Job Description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental / Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range : Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Use and understand the UPS shipping software program and all UPS shipping and receiving procedures
• Receive and sign for incoming shipments of returned phones or repackaging materials
• Operate a forklift (must maintain a current Fork Lift Certificate)
• Organize and prioritize warehouse components
• Ship CaptionCall phones and supplies to Trainers and customers
• Manage and organize the RMA process to test all defective returns
• Refurbish and reship returned phones that are operational
• Be trained and be an expert in all warehouse functions and operations
• Provide weekly and monthly reports of items shipped and summaries of challenges and successes
• Show a willingness to accept and complete new tasks and assignments as needed
• Positive attitude and team player
• Other duties and responsibilities as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements : Less than 25%

Education

Minimum of a High School Diploma or GED

Experience

Previous experience in a warehouse Environment

Knowledge, Skills, and Abilities

• Intermediate Computer Skills (MS Word, Excel, etc.)
• Must be able to communicate effectively orally and through written reports
• Must be able to meet / supervisor daily goals in a fast paced, constantly changing warehouse and quality controlled environment.

Working Conditions and Physical Requirements

• Ability to sit and / or stand at a desk and work with a computer for extended periods of time.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Company Summary

Our Mission Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.

We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all : call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.

As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity :

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.