Team Leader
Position Summary : Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a WOW guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.
Key Duties / Responsibilities :
- Constantly sets the example by maintaining visibility and interacting with guests.
- Models a guest comes first attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome;
is always polite and courteous.
- Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
- Handles guest complaints effectively using the C A R E model courtesy, apology, resolution, extra effort.
- Interacts effectively with diverse groups of people and does not have or display any biases.
- Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.
- Treats all employees with care and respect.
- Motivates and inspires employees to achieve high performance while adhering to Company procedures.
- Provides feedback and recognition.
- Willingly accepts feedback from management.
- Supervises and trains team members on workstation operations.
- Delegates work and follows up appropriately.
- Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills.
- Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
Qualifications :
- High School Diploma / Equivalency preferred.
- Minimum of 6 months JIB experience.
- 100% certified in all workstations.
- Preferable to have 1 year supervisory experience in a customer service business.
- Must be 18 years old.
- Must complete any and all Team Leader training classes.
- Must attain ServSafe certification or other as required.
- Must be able to work a minimum of 40 hours per week depending upon the needs of the business.
- Internal promote preferred (already meets the requirements for Team Member; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
- Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
- Must have transportation to and from work.
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