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Job Category : Product
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce Service Cloud is redefining how businesses engage with customers, connecting them in new ways. Whether it's a website or app experience, a private message, a call, an email, or a WhatsApp conversation, customers expect more.
More self-service, more personalization, and more delight. Salesforce is bringing this vision to reality through our best-of-breed offerings like Case and Knowledge Management, Digital Engagement, Copilot for Consumers, Omni-Routing, Service Cloud Voice, and Service Einstein, all powered by the Service Cloud platform.
Service Cloud is looking to hire Product Directors to drive our Contact Center product portfolio. In this role, PMs will drive execution for their product set with AI, automation, and rich experiences.
Roles are heavily cross-functional and will require close collaboration with internal and external partners.
Responsibilities
- Lead the product vision for your area : Ensure that it aligns with the overall product and company vision.
- Mentor other product managers and drive key business outcomes.
- Represent the customer. Be the champion and voice of customers. Own requirements, specifications, and release plans.
- Drive entire feature delivery lifecycle : research customer / user needs; write feature specs and user stories; partner with User Experience to design and prototype;
work with engineering to develop, test and deliver a marketable product on time.
- Collaborate across teams : Create alignment between engineering teams and stakeholders.
- Communicate clearly and efficiently : Coordinate product release communications and work closely with product marketing managers.
- Represent Salesforce : Be a domain and product expert at customer meetings and industry events.
Qualifications
- High energy and passion for the job.
- Leadership DNA, proven ability to educate, motivate, align employees, customers, and partners.
- 14+ years of experience and 8+ years of solid product management experience.
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
- Strong problem-solving, organizational and analytical skills.
- Hands-on experience with UX design and flow.
- Professionalism and ability to work in a collaborative team environment.
Desired Skills and Experience
- Ability to deliver results in global, matrixed environments.
- Prior CCaaS, WebRTC, CTI product experience a huge plus.
- Experience presenting to executive leadership.
- MBA is a plus.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
For California-based roles, the base salary hiring range for this position is $223,000 to $372,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
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