Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Davenport, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.
This position is targeted to start July 22, 2024.
Position Description :
As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative work space.
Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues.
The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
Training / Staffing Hours :
- Training hours for this position are Monday-Friday, 8 : 30 .-5 : 00 . for the first 10 weeks.
- Following training , employees work an assigned schedule. Shifts include varied start times during the following timeframes : Monday-Friday 7 : 00am-7 : 00pm and Saturday 7 : 00am-5 : 00pm.
- Working hours including break and lunch times will be assigned based on business needs.
- At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases which allows you to learn the material, apply it and collaborate with other employees.
- Our employees work an assigned schedule that often includes a weekend day.
- This position is subject to mandatory (occasional) overtime and on-call rotation to serve our customer needs.
- Holiday schedules are assigned based on seniority.
- It is important to know, as a utility that provides an essential service, our customers depend on us. Our customer experience center is staffed 24 / 7 and attendance is extremely important.
During storm events you may be required to work up to 12 hours.
Incentives :
- Generous pay
- Comprehensive benefits plan
- State of the art training area
- Retirement savings plan (401k)
- On-going career development
- Education reimbursement
- Environmentally focused
Customer Relations Representative - State Farm Agent Team Member
As a Customer Relations Representative - State Farm Agent Team Member with Monica Hursey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Service can include responding to inquiries regarding insurance availa...
Travel Nurse RN - Stepdown - $1,860 per week in Davenport, IA
By building authentic relationships, we get to know your wants, needs, and everything in between when it comes to your next contract. At PRN our mission is to put our travelers first, make a difference in our communities, and provide exceptional client satisfaction. Reliable and consistent support s...
Customer Service Representative - Intuit (WFH)
Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and ...
Customer Service Representative
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientati...
OB/GYN Opportunity in Southeast Iowa - Excellent Compensation!!
OB/GYN Opportunity in Southeast Iowa - Excellent Compensation!!. Seeking OB/GYN physician to practice in southeastern Iowa. Potential for assistance with medical education loans or stipend while you complete training. Opportunity to join an established and very well-respected group of physicians in ...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and ...
NP Oncology opportunity in Eastern Iowa on the Mississippi river
An established group in Eastern Iowa is seeking an Oncology experienced Nurse Practitioner to join their team. Board Certified NP with a minimum of 3-5 years in Oncology NP work experience (not including RN experience). Collaborative team environment focusing on patient care, patient/family support ...
Dispatch Customer Service Representative
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Customer - Food Service - Overnight
Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Maintain a clean and inviting store. Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Maintain our in-store food pr...
WAH Mortgage Customer Service Representative
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...