What’s next for you? This great job*. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in.
We’re seeking a Customer Service Representative* *for an Orthopedic Manufacturer in *Orlando, FL*. Pay rate : starting $16.
00+ per hour (open depending on experience)Schedule : Monday- Friday 6 : 30 AM 3 : 00 PMTerm : Temp to Perm In Addition to Competitive Wages, once you go permanent with our client - they offer the following benefits : - Medical, Dental, and Vision Insurance- Short Term Disability- 401(k)- Paid Vacation- Advancement OpportunitiesJob Summary : * The Cranial Customer Service Representative will receive, proof, schedule, and process cranial incoming orders.
He / she will : * Process and manage electronic compressed files (*.zip) of patient scans for Custom-to-Scan orders, as well as orders received via Custom-to-Cast.
Also, be (1) proficient at taking and entering both custom and prefabricated orders received by telephone, fax, in writing, and in person, (2) able to project a positive, energetic, helpful persona.
Essential Functions : * Provide a high level of service that constantly and consistently exceeds the needs of the customer.
- High level of customer contact and information verification, the ability to work with deadlines, and resolve customer / practitioner issues or concerns.
- Responsible for processing orders related to the Custom-to-Cast and Custom-to-Scan Cranial Remolding production.* Utilize Yeti Shape Builder & Canfit P&O Design applications to process in-coming cranial scan files.
- Utilize VisualCAM application to process and postcranial carving files to 5-axis or 3-axis router.* Document customer complaints on Customer Quality Report and distribute to the appropriate staff responsible for resolution.
- Issue and process RA’s for Product Returns.* In-depth knowledge of in-house cranial manufacturing processes to facilitate order completion.
- Familiar with FDA regulations for Class II Medical Devices.* Knowledge of prefabricated product manufacturing processes to facilitate order completion.
- In-depth Knowledge of MAS200 Customer Service Module, able to navigate multiple screens in a timely, efficient manner.* Working knowledge of in-house shipping processes to facilitate order shipment.
Desired Qualifications : * High School Diploma.* Customer-oriented, good telephone manners.* Structured, well-organized, and able to work within a team environment.
Able to project a confident, reassuring presence.* Data entry and other basic computer skillsIf interested please email Jasmine Tamayo at Jast391@kellyservices.
com with your most updated resume.
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