Lead Technology Business Systems Consultant-

About this role :

Wells Fargo is seeking a Lead Technology Business Systems Consultant in Commercial Banking as part of the Customer Relationship Management (CRM) product group.

Learn more about the career areas and lines of business at wellsfargojobs.com .

This position will be responsible for leading user L1 support of a Client Insights platform in partnership with an offshore team.

In this role, you will ensure smooth continuous operation of the platform by :

• Addressing key end-user issues within predefined SLAs
• Completing Root cause analysis of issues or concerns.
• Collaborating with Product and Technology teams on production defect resolution
• Contributing to product backlog intake process
• Supporting deployment of new features, updates and / or patches
• Assisting end-users with system navigation and functionality questions
• Providing support for end-user access problems or data integrity issues
• Maintaining documentation on issues, resolutions and SLAs
• Recommending enhancements to improve end-user experience and system stability based on ongoing monitoring and feedback.

Required Qualifications, US :

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

• Experience with agile SDLC and Jira tool
• Knowledge of Walk Me tool
• Experience with MS Dynamics Sales CRM
• Experience with Commercial Banking core data dimensions and sales process.
• Ability to work effectively with Developers, Testers, PMs, QAs, and BAs supporting development.
• Ability to work effectively with Commercial Banking Bankers and Product Partners (End- Users)

Job Expectations :

Hybrid Work Schedule

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $171,800.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 18 Oct 2024

18 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.