Central Scheduler- Bilingual

Job Title : Central Scheduler

Location : White Plains, NY or Upper Nyack, NY (In person)

Hours Per Week : 40

Reporting Relationship : Practice Manager

Join our Team! Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services.

We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration.

With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community.

If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

Summary Description : Our Clinics offer individual, group, family and medication services for individuals of all ages and for a full range of behavioral health conditions.

The Central Scheduler works in the Practice Management division, providing a single-point of access for clinic referrals, the scheduling of intakes, entering referral information into the electronic health record, and verifying insurance information.

The Central Scheduler will work with a person-centered, trauma informed philosophy in alignment with the values of MHA.

Responsibilities :

• Receive referrals, gather required data, check insurance information and provide intake appointments for all potential new clients.
• Maintain daily and monthly statistical records and summaries and provide reports as needed on activity.
• Document client data and scheduling activity to maintain a permanent record of client according to established methods and procedures.
• Maintain clinic will call lists, if necessary.
• Review and close client records of people who have not attended scheduled appointments.
• Educate potential referrals on the different clinic services available at MHA.
• Schedule / reschedule appointments.
• Register clients for client portal.
• Assist with back office filing and documentation
• Assist with front desk / administrative coverage if needed.
• Other duties as specified.

Key Competencies :

• Ability to juggle multiple projects with superb accuracy.
• Strong administrative skills.
• Strong sense of urgency and problem-solving skills.
• Excellent written and verbal communication skills.

Requirements :

• The Central Scheduler must have a High School Diploma / GED / TASC or equivalent. Some post high-school level training or college preferred.
• The Central Scheduler must have clerical skills, good working knowledge of Microsoft Office (Excel, Word, PowerPoint) and understand office procedures.
• Has used and documented in an electronic health record is required.
• Bilingual in Spanish required
• Used and has knowledge of how to operate general office equipment.
• Must be organized, display good judgment and able to see a task through completion.
• Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
• Must demonstrate the ability to be flexible and receive assignments from a variety of task supervisors.
• Must maintain pre-employment clearances by applicable regulatory clearances as required.
• The Central Scheduler must be legally eligible to work in the United States.

Greater Mental Health Benefits :

• Salary Range : $22 per hour based on departmental budget, qualifications, experience, education, and licenses. This range represents the agency’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
• Flexible Work Arrangements : Subject to business needs, including hybrid options.
• Paid Time Off : 25 days of PTO, 12 sick days, and 11 company-paid holidays per year (prorated for part-time staff).
• Health Benefits : Medical, dental, and vision plans for staff working 30+ hours.
• Retirement : 403B plan with discretionary employer contributions after 1 year.
• Professional Development : Opportunities for advancement, training programs, and support for certifications and continuing education.
• Additional Perks : Free EAP services and employee discounts (hotels, movie tickets, theme parks, electronics, and more!)

Employee Classification : Non-Exempt, Full Time

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment and volunteer service without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation, contact to the Human Resources Department you may contact us via telephone at 914-345-5900.

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