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Technical Director of Customer Experience

VirtualVocations
Huntington Beach, California, United States
Full-time

A company is looking for a Technical Director of Customer Experience to lead and optimize customer experience efforts.Key ResponsibilitiesDevelop and execute customer experience strategies leveraging technologyLead and mentor a team of customer experience agents and managersUtilize data analytics to drive informed decision-making and process optimizationRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or related field;

Master's preferred5+ years of experience managing a customer support team5+ years of experience in a technical leadership role focused on customer experience technologiesProven track record with CRM systems and AI technologies in customer serviceExperience leading and mentoring technical teams supporting Tier II or higher-level technical contacts

2 days ago
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