Customer Service Representative with Administrative Duties

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass.

Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance.

In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose :

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Primary Duties / Responsibilities :

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Process orders, forms, applications, and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of actions taken.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• May be responsible for providing support to Assistant Project Manager / Project Manager & Floor Supervisors.
• Other duties may be assigned.

Qualifications

Education / Experience / Background :

• High school diploma, general education degree or equivalent.
• Numeric, oral, and written language applications.

Knowledge / Skills / Abilities :

• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications (Google & Microsoft applications).
• Ability to type.
• Data entry.
• Knowledge of administrative procedures.
• Interpersonal skills.
• Communication skills - verbal and written.
• Listening skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Adaptability.
• Initiative.
• Stress tolerance.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.