Job Description :
The Global Treasury & Merchant Operations (GTMO) Fraud Policy Strategist will focus on the impacts of processes and controls within Operations, Analytics and Product that affect the performance of fraud management within the North America Commercial Card product, including the Travel & Entertainment, Purchasing and Virtual Payment card programs.
The incumbent will work closely with internal and external business partners to understand the drivers of fraud losses within the portfolio and shifts in fraud behavior, recommending changes to existing policies and tools.
This requires a solid understanding of the product and systems as well as fraud solutions in the industry, educating Sr.
Leadership on the needs of the business and creating business cases to show the value this will drive.
Additionally, the Fraud Policy Strategist will be responsible for owning projects associated with business development for fraud controls within the Global Commercial Card programs, the maintenance and reporting of performance metrics, as well as Monthly Business Reviews with Sr.
Leadership. They will partner closely with Product in the matter of resolving Client escalations that pertain to the Operations and Analytical processes within the Fraud organization.
Functional Responsibilities :
- Subject Matter Expert on the end-to-end fraud process within the NA Commercial Card process
- Drives transformation by evaluating processes and policies and how these impact the performance of both fraud loss management and the customer experience within the NA Commercial Card program
- Support NPA (New Product Assessment) Engagement for Fraud Risk analysis
- Engagement with Fraud Strategies and Fraud Operations to ensure policies are in line with the objectives of the business
- Ownership of project initiatives to improve the NA Commercial Card fraud management process
- Act as Project Manager in support of the fraud initiatives for the GTMO Global Commercial Card product
- Partner with Product on Client escalation matters
Requirements :
- Familiarity with Fraud prevention & detection processes
- Familiarity and knowledge with the Commercial Card product and clientele
- Ability to liaise with internal business partners at all levels
- Serve as a good business partner across multiple lines of business
- Able to work independently and prioritize tasks to meet deliverables
- Capable of managing multiple high-priority issues simultaneously and reprioritize as the business dictates
- Knowledge of and sensitivity to Operational, Legal, Reputational, Compliance, Regulatory and Loss risks related to fraud
- Strong analytical, logical reasoning and problem solving skills
Desired Skills :
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Adopts a curious mindset, seeking external information to enhance role and responsibilities
- Willingness to challenge the status quo
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Work Schedule Monday-Friday 8-5pm EST
Shift :
1st shift (United States of America)
Hours Per Week :
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