Remote P&C Licensed Customer Experience Representative (Oct. 28th start date)

Please note, in order to qualify for this role, you MUST have an active Property and Casuality Producer, General Lines or Allied Lines license.

Property and Casuality Personal lines only or adjuster licenses do not qualify.

Remote work not available in : MA, CA, NY, NJ, WA, HI, AK, CO, CT, MT

About Pets Best :

Pets Best, an IPH company, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Role Summary / Purpose :

Sr. Licensed Sales Representative provide excellent customer service support to policyholders, third party referral sources, and veterinary clinics.

Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Essential Responsibilities

Customer Care Representatives’ essential responsibility is to be the voice of Pets Best by bringing the best customer service experience to our customers.

Day-to-day responsibilities include :

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meeting performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.

Desired Characteristics :

• Prior experience working in a contact center environment
• Strong customer service skills.
• Excellent oral and written communication skills
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Training or education in medical terminology or veterinary technician support a plus.

Eligibility & Qualifications Requirements

• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License
• Bandwidth / Internet requirements Up to 30Mbps (Download) 5Mbps (Upload)
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994

Benefits & Compensation

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :

From day one you are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.

Work remotely from home, with the occasional request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.