A company is looking for a Director, Customer Strategy & Operations to enhance customer experience and optimize operational processes.
Key Responsibilities : Lead the redesign and oversight of the customer lifecycle strategy to ensure value realization at every stageDefine and execute a customer engagement strategy while overseeing operational infrastructure for efficiencyDesign and implement strategic customer programs to drive engagement, advocacy, and retentionQualifications : 10+ years of experience in customer engagement, success, or operations, with at least 5 years in a leadership roleProven success in managing customer lifecycle and operations within a SaaS or high-growth technology environmentStrong expertise in customer insights, data analytics, and operational optimizationExperience with Customer Success tools and data / analytics platformsDemonstrated ability to drive revenue growth through strategic customer engagement initiatives
Director of Media Strategy
A company is looking for a Director of Media Strategy to lead integrated marketing strategies for clients. ...
Director of Customer Experience (Austin, NYC, Remote)
Lead the creation and growth of our Customer Success and Support teams to proactively address customer needs, solve problems, and ensure ongoing success. Act as the voice of the customer within the organization, gathering insights and collaborating with product, engineering, and sales teams to impro...
Senior Director of Customer Contracts
A company is looking for a Senior Director of Customer Contracts to manage complex customer contracts and RFPs. ...
Director of Customer Success
The Director of Customer Success will be responsible for managing customer success, driving renewals business of $10MM+, and facilitating cross-departmental reporting and communication with a focus on seamless collaboration to enable our sales and operations team goals. We are seeking a dynamic and ...
Director of Customer Support Engineering
A company is looking for a Director of Customer Support Engineering. ...
Data Strategy and Governance Director
The Global Payments Solutions Data & AI - Data Strategy and Governance team (DSG) is looking for a Data Strategy and Governance Director for the Global Transactions Services, part of the GPS team which is a ~$15bn business who will focus on Data Strategy; Data Governance including quality, contr...
Director of Strategy & Transformation
This individual will directly report to the Vice President of Enterprise Strategy to help define growth strategy for the overall business, but also will work closely with Strategy leaders within our business units and functions to translate recommendations into operating plans. This is a hybrid posi...
Head of Existing Customer Marketing Strategy (C14 / SVP)
The Head of ECM Strategy is responsible for developing the next generation of ECM Marketing strategy for Citi, taking into account competitive views, deep analysis of performance and results across all channels and the needs of each business. The Existing Customer Marketing (ECM) team within this or...
Executive Director of Enterprise Strategy and Information Tech.
The Executive Director of Enterprise Strategy and Information Technology will lead strategy, implementation, and operations of enterprise applications and IT infrastructure for Brooklyn Law School. Fully knowledgeable of the software development life cycle, structured analysis, design and programmin...
Senior Director of Customer Service - Managed Care - Hybrid - Manhattan NY
The Senior Director of Customer Service will:. Manage and direct all aspects of call center operations in a manner that builds a strong workplace culture that maximizes both staff and customer satisfaction while meeting budgetary goals. Oversee the delivery of all customer-required training programs...