Department Secretary-Sharp Health Plan-Customer Service-Full Time-Day Shift

Hours : Shift Start Time :

Shift Start Time : 8 AM

8 AM

Shift End Time : 5 PM

5 PM

AWS Hours Requirement :

8 / 40 - 8 Hour Shift

Additional Shift Information :

Weekend Requirements :

Not Specified

On-Call Required :

Hourly Pay Range (Minimum - Midpoint - Maximum) :

$23.750 - $29.477 - $35.204

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Provides receptionist, clerical and office support to all departments within Sharp Health Plan. Answers the telephone and takes accurate messages.

Greets all incoming visitors and informs appropriate person of their arrival.

Preferred Qualifications

• H.S. Diploma or Equivalent
• 2 Years Experience in a health care office setting.
• Experience with IDX Managed Care Application.

Essential Functions

Administrative support

Orders office supplies as directed by each department weekly.

Orders and stocks kitchen and all other supplies necessary to maintain functionality of the office.

Maintains appearance of office lobby.

Maintains supply rooms, conference rooms and copy rooms, assuring they are orderly at all times.

Maintains log and coordinates usage of loaner equipment (e.g. laptops, projectors). Ensures that equipment cabinet is secured.

Collects absence lists from departments and keeps centralized record of all Plan absences. Notifies the Plan of absences daily via City Heights email.

Customer service

Provides prompt, accurate and excellent services to internal and external customers.

Develops solid professional working relationships with various internal departments and units and, as required, vendors, providers, employers, brokers and / or other customers.

General support

Participates in special projects and other duties as assigned. These may include, but are not limited to, work groups, proposals, audits and back-up support for other departments.

Mail processing

Sorts all incoming mail and delivers to proper mail bin same day of arrival.

Distributes incoming faxes within 30 minutes of receipt and notifies recipients immediately.

Schedules pick-up of packages with appropriate shipping companies.

Contacts recipients immediately when overnight or express package has arrived.

Receptionist duties

Obtain purpose of visit.

Assure visitors sign visitor log.

Immediately notifies appropriate party of arrival of visitor.

Validates visitor parking as necessary.

Telephone support

Answers incoming telephone calls within 3 rings.

Assures no call is placed on hold for longer than 60 seconds.

Takes accurate, complete messages.

Transfers calls timely and announces callers to all employees.

Pages office personnel as necessary.

Retrieves voicemail and distributes messages accordingly.

Knowledge, Skills, and Abilities

• Operational knowledge of MS Office, with emphasis in Outlook, Word and Excel.
• Excellent interpersonal skills.
• Effective oral and written communication skills.
• Ability to plan, organize and perform duties under minimal supervision.

Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class