Casualty Specialist Evaluator - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.

S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.

As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.

We are actively hiring for a Casualty Specialist, Generalist! Join us and support CSAA IG in achieving our goals. *Your Role : *Assigned as owning adjuster when injury exposure is identified.

Handles both represented and unrepresented first and third-party cases appropriate for resolution with independent settlement limit of up to $25,000.

Handles claims in multiple states including licensed states and statutory states (OK license required). Handles Homeowner liability low complexity property damage claims.

Supports the claims organization by handling Small Claims related matters to conclusion. When necessary, may own claims of low complexity when supporting catastrophes.

May handle first party non-liability-based injury claim (Medical Payment and PIP). *Your work : Assigned as Owning / Adjuster when injury exposure is identified.

• Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented and attorney-represented claimants.
• May handle 1st party Medical payment and PIP. * May assists in catastrophes related activities including handling simple homeowner losses.
• Responsible for handling, managing, investigating, negotiating, settling and / or resolving injury claims with exposure valued less than $25,000.
• Ability to manage communications in writing, by telephone and by electronic means (e.g., e-mail) * Adjuster to manage productivity by seeking claim assignments through designated queues in the claim system.

Triage is self-managed and not automated in the claims system. * Making coverage determinations and advising customers as to proper course of action related to coverage issues.

Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records;

deciding whether an independent medical examination is warranted; etc.). * On rare occasions, may require representing the insured and / or the company at settlement conferences.

• On rare occasions, may require appearing at and representing the insureds at arbitrations and trials. * On rare occasions, may require testimony in a deposition setting.
• Evaluating potential for subrogation and initiating initial notice of subrogation request. * Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies.
• Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.
• Required Experience, Education and Skills* * HS / GED or a minimum of 3 years experience in casualty claims role within P&C insurance industry * Strong analytical, problem-solving and organizational skills * Strong ability to work independently.
• Strong decision making ability. * Strong customer service orientation. * Basic math and computer skills and ability to type 30 wpm.
• Proficient oral and written communication skills and good command of the English language. * Ability to function in a team environment.
• Ability to successfully complete training courses pertinent to job duties. * Developing understanding of statutory and regulatory requirements.
• Developing understanding of AAA claims policies and procedures preferred. * Ability to travel on rare occasions. * Ability to work extended hours and / or weekends.
• Courses to be as means to secure an OK adjuster's license*What would make us excited about you?* * BA / BS in business, insurance or related area, or equivalent combination of education and experience.
• 1-3 years casualty experience* 2-3 years of claims experience* Bilingual a plus!* Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) * Lives into cultural norms (e.

g., willing to have cameras when it matters : helping onboard new team members, building relationships, etc.) * Fulfills business needs, which may include investing extra time, helping other teams, etc *CSAA IG Careers * At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large.

We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example.

We are citizens for a changing world, and we continually change to meet it. Join us if you * BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees. * CREATE a sense of purpose that serves the greater good through innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at : Benefits (https : / / careers.

csaa-insurance.aaa.com / us / en / benefits) In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG : remote, hybrid, or in-person.

Submit your application to be considered. We communicate via email, so check your inbox and / or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.

com (mailto : TalentAcquisition@csaa.com). As part of our values, we are committed to supporting inclusion and diversity at CSAA IG.

We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce.

The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer. The national average salary range for this position is $62,460 - $69,400.

However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence.

The full salary range for this position across all the states we hire in is $56,250 - $83,300. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary / hourly rate range based on your location.

Factors used to determine the actual salary offered may include location, experience, or education. Please note we are hiring for this role remote anywhere in the United States with the exception of Hawaii and Alaska. #LI-SD1*#HP RX *