Customer Success Manager

Flowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

As a Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment.

What you’ll be doing :

• Customer enablement Assisting with the onboarding of new customers, identifying risks in achieving their stated business goals, ensuring they are utilizing all their licenses, as well as providing general customer guidance to increase the product adoption rate.
• Satisfaction and Expansion Understanding customer outcomes by communicating with customers, analyzing satisfaction rates and gathering other feedback to drive retention and growth.
• Collaboration Acting as the primary contact between the company and our customers, working closely with internal teams including sales, support, product management and the global management team.

What you bring :

• At least 3 years’ experience as a Customer Success Manager, Business Consultant, Project Manager or similar role.
• You have a passion for sales and can identify growth opportunities within our existing customers.
• Experience with software development projects is essential , exposure and knowledge in the BPM area is a plus.
• Business Case development skills and ability in calculating the ROI and tracking the project status and financials.
• Ability to influence and drive issue resolution with customers and cross-functional teams within Flowable.
• Excellent communication and presentation skills.
• Fluency in English.

What you can expect :

• You will enjoy flexible working hours, training, and home-office possibilities.
• Direct impact As a global Customer Success Manager, you will have the opportunity to help shape our CSM offering and organization globally.
• Management interaction Working closely with our VP of Customer Success, you will have daily interaction with various members of the management team.
• Variety Supporting an assigned set out of our over 100 enterprise customers across the world, you can expect a dynamic and fast-paced working environment where no two days will be the same.

About Us

Flowable is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process and Decision support into a single platform.

Used by many of the world’s leading organizations like SAP, Dow Jones and many other Fortune-500 companies to quickly build and deploy business applications that increase business efficiency, deliver outstanding customer experience and drive operational excellence.

Founded in 2010, Flowable has offices in Switzerland, Germany, US and Singapore. We provide innovative solutions in Intelligent Automation, Business Process Management (BPM) and Adaptive Case Management (ACM), enabling the digital transformation of business processes.

Our passion is to develop integrated, flexible, extensible and powerful products and solutions to use across all industries.

Based on the long-term experience from both customer projects and product development in the BPM domain, Flowable provides world-class Intelligent Automation solutions with a strong emphasis on human-centric workflow.

In cooperation with a worldwide network of partners, Flowable is dedicated to enabling customers to organize their work through the fusion of BPM, ACM, enterprise content services and other technologies.

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