Technical Support Engineer

What We're Looking For

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Stytch is the platform for user authentication. We make it simple for developers to build complex, passwordless authentication flows in minutes.

As a support hire, you’ll serve as a vanguard for our customer’s integrations. You’ll work with our customer’s development teams directly to help unblock them, answer integration questions, and close the feedback loop by ensuring their insights make it back to our Product and Engineering teams.

What Excites You

• A collaborative environment, working with customers and internal teams to push our product forward
• Serving as a confident technical resource and voice for our customers
• Learning our product suite and problem space is continually evolving, staying on top of those changes is critical to success
• Building your own approach based on first principles and turning that into a scalable process

What Excites Us

• A strong sense of empathy that allows for a deep understanding of our customers’ needs
• Troubleshooting tenacity, curiosity, and grit to find the solution
• Ability to read and write code
• Familiarity with modern web services and APIs. Experience with authentication protocols (SAML / OAuth), MFA, IdP is a bonus
• Demonstrated ability to communicate credibly and effectively at all levels
• Enthusiasm to work in a high-growth environment and to help build processes and tools as needed

What you’ll do :

• Help unblock our customers as they build and use Stytch’s platform
• Serve as a technical resource to customers when they have questions about our product
• Shape our products’ functional strategy based on knowledge gained from customer and developer experience during implementations

What Success Looks Like

• Ownership advocate for projects and processes that you believe in and help us bring those solutions to life
• Customer Advocacy run integration cycles from start to finish that drive swift, positive outcomes for our customers
• Communication you are a strong communicator with exceptional organizational skills

Expected base salary $100,000-$150,000. The anticipated base salary range is not inclusive of full benefits including equity, health care insurance, time off, paid parental leave, etc.

This base salary is accurate based on information at the time of posting. Actual compensation for hired candidates will be determined using a number of factors including experience, skills, and qualifications.

We're looking to hire a GREAT team and that means hiring people who are highly empathetic, ambitious, and excited about building the future of user authentication.

You should feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).

We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong.

We look forward to hearing from you!

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