Senior Program Manager

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

We never stop working to find new, innovative ways to make that possible.

Qualifications

• Bachelor's degree, 7+ years of relevant experience in Software Development / Instructional Design / Program Management & Curriculum Development and / or strong aptitude and understanding of technical concepts, tools with some ability to test / troubleshoot or equivalent work experience
• Strong project / program management experience (., prioritization, planning, attention to detail, organizational skills, and ability to manage multiple projects / tasks) exhibiting solid end-to-end thinking
• Understand and navigate varying goals, deliverables, timelines, and technologies leveraged by our development teams
• Gather critical information needed to recommend, develop, and implement technical curriculum (e-learning courses / workshops) to train engineers
• Create self-serve content and experiment with bite sized learning for fast adoption and success in partnership with developer advocates
• Instruct and / or deliver technical training content, as necessary
• Lead, influence, and impact people at multiple organizational levels
• Identify new learning resources, evaluate content, and determine ongoing maintenance requirements for program sustainability (technical support and content)
• Manage and develop learning roadmaps for varying technologies
• Think strategically in complex environments
• Track and manage issues and risks consistently, transparently, and accurately, be bold and take immediate action to mitigate or remove them effectively
• Establish strong relationships internally and externally to facilitate successful outcomes
• Build Instructor led material which includes but not limited to chapter slides, workshop guides, workshop setup documents, train-the-trainer collateral, instructor notes, and study guides
• Collaborate with partners and subject matter experts (SMEs) to provide demos, recorded lectures, and build eLearning content
• Extensive knowledge and experience of eLearning industry principles, standards, concepts, practices, and systems, knowledge of adult learning theory, scientific approach to training (SAT), instructional design principles (.

Six Disciplines, ADDIE, SAM), evaluation of training (., Kirkpatrick), and how to deploy

• Proficient in Google suite, MS office, RISE, Articulate360, Camtasia, and Evolve tools for developing training content
• Strong experience using design thinking principles to understand customer needs, test and measure results is preferred
• Experience in identifying, managing complex group dynamics, and reacting real time to changes in content, priorities, and / or process
• Proven history of driving effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making across programs
• Develops methods for evaluating program effectiveness, understanding analytics to assess and evaluate key performance indicators
• Advanced facilitation skills, including skills to open, narrow, and close large group discussions, manage dialogue between senior leaders and participants
• Experience working with a learning Management System is a plus

Responsibilities

• Leading initiatives that deliver technical curriculum from initial assessment to understanding the capabilities we want to build, identifying where we start, the plan to get there, and executing on that plan
• Instilling a mindset of customer-driven innovation, rapid experimentation, and iteration
• Collaborating with multiple partners, including vendors, global business leaders, finance, HR business partners, SMEs from the engineering community and L&D team members to assess the current landscape and provide learning opportunities that will grow skills and knowledge in line with Intuit’s technology strategy and top priorities
• Assessing current training materials and approaches, making recommendations to improve learner experience and increase the speed to proficiency
• Facilitating and coaching in either instructor-led workshops, seminars, or sessions
• Preparing and training other leaders to facilitate and coach
• Developing processes and materials for programs as needed considering local and global rollouts
• Vendor management and fiscal planning / budgeting
• Offering business partnership consulting on ad-hoc inquiries from around the company
• Fostering an environment that generates innovative ideas and encourages smart risk-taking
• Developing and running events like onboarding programs, developer hackathons, and project demos to celebrate engineering projects, increase morale, collaboration, and innovation across the engineering community and Intuit

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $126,000-170,000, Southern California $114,500-155,000.

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs .

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.