Job Description
Job Description
We are looking for an experienced Insurance Customer Service Representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, processing payments, and providing potential customers with detailed information about our products.
You may also be required to review a customers policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an Insurance Customer Service Representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.
Ultimately, a top-class Insurance Customer Sales Representative is friendly and efficient when handling complaints or providing policy information
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Responsibilities
Learning and understanding company insurance products
Answering calls and responding to customer concerns
Accessing customer accounts, policy, and billing schedules
Providing customers with detailed information about policies and products
Forwarding customers to sales agents when a policy needs to be initiated
Recording customer interaction reports
Managing the customer inquiry database
Requirements
High school diploma or GED
Friendly and professional demeanor
Excellent communication and interpersonal skills
Basic computer skills and knowledge of database software
Advanced knowledge of telephone and call-forwarding systems
Ability to remain calm in stressful situations
Ability to learn and explain detailed policy concepts in a simple way
Must become P &C Insurance Licensed within 6 months of employment
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