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Position Summary :
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities :
- Manage / repair all technology hardware including but not limited to computers, printers, scanners.
- Maintain accurate hardware production inventories and spare stock
- Troubleshooting some software as needed
- Adheres to all documented processes
- Travel to off sites to provide same level of support as main campus assignment
- Assist with project assignments to implement new technologies or hardware
- Provide on call and project support as needed
- Assist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment
Position Requirements :
- Demonstrate a deep understanding of the technical environment and its business return.
- Strong communications; written and oral
- Have the necessary communication and interpersonal skills to interact with clients at all levels
- Can keep up to date with technology as it develops and inform their clients of the potential impact.
- Be self-managing and capable of prioritizing workload based on client requirements.
- The ability to work under pressure within a team and the ability to multitask are important attributes for this role
- The candidate will have good problem-solving skills and be highly motivated. He / she will be required to work on own initiative and must therefore possess good decision-making skills
- Maintain a clean and orderly work environment.
- The candidate will need to be able to take direction from leads and react to downtimes in the environment.
- Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience :
- College diploma or university degree in the field of computer science, telecommunications, information sciences, or relevant work experience
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