Customer Service and Sales Manager (Remote)
Employer Industry : Insurance Services
Why consider this job opportunity :
- Salary up to $111,000.00
- Comprehensive benefits including medical, dental, and vision coverage
- Competitive 401(k) contribution and pension plan
- 23 days of paid time off accrued annually for full-time employees
- Opportunities for personal development and professional growth
- Flexibility to work remotely, with occasional travel for team engagement activities
What to Expect (Job Responsibilities) :
- Achieve sales goals for a team of approximately fifteen direct reports on a weekly, monthly, and annual basis
- Conduct one-on-one coaching sessions and analyze sales performance metrics
- Manage lead inventory and ensure efficient use of all leads
- Facilitate team meetings and training sessions while supporting ongoing development
- Create a collaborative work environment that emphasizes trust, transparency, and inclusion
What is Required (Qualifications) :
- Previous leadership experience within a contact center is preferred
- Must acquire and maintain Wisconsin Property Casualty license
- Strong computer skills, including proficiency in Excel and Word
- Ability to interpret and respond to customer requests
- Experience in establishing procedures for client satisfaction in a high-volume call center
How to Stand Out (Preferred Qualifications) :
- Experience in sales coaching and performance management
- Ability to adapt quickly to changing priorities and objectives
- Familiarity with analyzing market trends and identifying product needs
- Strong communication skills to support organization’s mission and values
If the following job requirements and experience match your skills, please ensure you apply promptly.
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Remote working / work at home options are available for this role.
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